Refund Policy for Vape Loco

At Vape Loco, we are committed to ensuring our customers’ satisfaction with all the products we offer. However, due to the nature of our products, we have a specific policy regarding returns and refunds.

Returns

•Unopened Products: Customers can return unopened and unused products within 30 days of purchase for a full refund or exchange, provided the items are in their original packaging and condition. Proof of purchase is required for all returns.

•Opened Products: Due to health and safety concerns, we cannot accept returns of e-liquids that have been opened or used. This policy is in place to ensure the highest standards of product quality and hygiene.

•Faulty or Damaged Items: If you receive a product that is faulty or damaged upon arrival, please contact us immediately. Evidence of the fault or damage may be required.

Refunds

•Eligibility: Refunds are only offered for unopened products returned within the 30-day period, or in cases where the product is faulty or damaged.

•Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vapeloco.co.uk for further instructions.

Shipping

To return your product, please contact us for the returns address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@vapeloco.co.uk or by mail using the details provided.

Thank you for choosing Vape Loco for your vaping needs. We look forward to serving you.